Terms & Conditions

Please note that the following terms and conditions govern your use of our services. By accessing or using our website, you agree to comply with these terms and conditions. Our services are provided for informational and entertainment purposes only and should not be considered as professional advice. We reserve the right to modify or terminate our services at any time without prior notice. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We are not liable for any damages or losses arising from your use of our services. Please read the full terms and conditions for more details.

The use of this website is subject to the following terms of use:

  1. Reservation Policy: Reservation and payment must be done on prior while booking online
  2. Admission Policy: Individuals below 18 years of age cannot book the theater ,they should be accompanied by parents/guardians.
  3. Refund Policy: If a booking is cancelled with at least 72 hours' notice, the whole amount will be repaid; however, no refunds will be given for bookings made for Friday, Saturday, or Sunday.
    • Booking cancellations are not permitted on holidays or festivals, according to Special Days.
    • Booking times for Friday, Saturday, and Sunday are non-refundable.
    • It will take 6–8 days for the end user to receive their refund if the once upon a time approves any refunds.
  4. Decoration: Celebrations without decorations are not allowed. It is mandatory
  5. Streaming content: You need to have your own OTT accounts to stream the content. Any restricted content is not allowed to be streamed, in case of violation appropriate action will be taken.
  6. House Rules: Customers are not permitted to use illegal substances, smoke within the theatre, or drink alcohol. Such clients would be subject to immediate termination.
  7. Confidentiality: We prioritize the utmost confidentiality and security of your data, implementing stringent measures to safeguard and protect it across all our systems and operations.
  8. Theater setup: Technical equipment's configuration cannot be changed by customers. Customers are not allowed to change the setup of the projector, screen and sound system. We will make any changes that are necessary from our end.
  9. Slot time: The booking period includes the installation and departure time. Guests should leave the theater with all their belongings on or before the end of time.
  10. Cleanliness: It is requested of visitors to keep the theatre CLEAN; else, cleaning fees will be charged
  11. Loss /damage of theater: Customers will be liable for paying for any damage they may cause to the theatre.
  12. Customers are responsible for any costs associated with repairing any technical or non-technical items in the theatre, such as the walls, lights, balloons, seating, etc, if damaged.